Sense Energy incident

Monitor data pipeline performance issue

Major Resolved View vendor source →

Sense Energy experienced a major incident on October 26, 2020 affecting Sense Client API and Sense Monitor API, lasting 3d 19h. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2020, 09:04 PM UTC
Resolved
Oct 30, 2020, 05:00 PM UTC
Duration
3d 19h
Detected by Pingoru
Oct 26, 2020, 09:04 PM UTC

Affected components

Sense Client APISense Monitor API

Update timeline

  1. investigating Oct 26, 2020, 09:04 PM UTC

    We are currently investigating an issue that is causing periodic performance problems with the monitor data pipeline

  2. investigating Oct 28, 2020, 02:40 PM UTC

    We are continuing to investigate the underlying problem and are applying temporary mitigations to address performance issues.

  3. investigating Oct 30, 2020, 02:00 PM UTC

    Mitigations continue while we work on a fix for the root cause.

  4. resolved Nov 03, 2020, 03:39 PM UTC

    We have resolved the underlying issue and service has been restored to normal as of 1pm 10/30.