Sense Energy incident

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Critical Resolved View vendor source →

Sense Energy experienced a critical incident on December 18, 2020 affecting Sense Client API, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2020, 10:26 PM UTC
Resolved
Dec 19, 2020, 12:19 AM UTC
Duration
1h 52m
Detected by Pingoru
Dec 18, 2020, 10:26 PM UTC

Affected components

Sense Client API

Update timeline

  1. investigating Dec 18, 2020, 10:26 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 18, 2020, 10:27 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 19, 2020, 12:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 19, 2020, 12:19 AM UTC

    This incident has been resolved.