Sense Energy experienced a major incident on February 9, 2022 affecting Sense Client API, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Sense Client API
Update timeline
- investigating Feb 09, 2022, 01:57 PM UTC
Some number of new account registrations are failing with a server error. We are currently investigating this issue.
- identified Feb 09, 2022, 03:05 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 09, 2022, 03:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 09, 2022, 05:45 PM UTC
This incident has been resolved.