Sense Energy experienced a major incident on June 13, 2023 affecting Login and Sense Client API and 1 more component, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
LoginSense Client APISense Realtime APIWeb Site
Update timeline
- identified Jun 13, 2023, 07:32 PM UTC
We are currently investigating an issue related to degraded Sense app performance due to an ongoing AWS Outage.
- monitoring Jun 13, 2023, 08:44 PM UTC
App performance and login issues appear to be stabilizing after the recent AWS outage. We are continuing to monitor the situation and will be posting updates as they come in.
- resolved Jun 13, 2023, 09:18 PM UTC
AWS has shared a formal resolution of the outage, all systems are operational.