Sense Energy incident

Delay in event processing

Minor Resolved View vendor source →

Sense Energy experienced a minor incident on July 20, 2023 affecting Sense Client API, lasting 10h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2023, 12:06 AM UTC
Resolved
Jul 20, 2023, 10:22 AM UTC
Duration
10h 16m
Detected by Pingoru
Jul 20, 2023, 12:06 AM UTC

Affected components

Sense Client API

Update timeline

  1. identified Jul 20, 2023, 12:06 AM UTC

    We have identified an issue that may cause certain timeline event processing to be delayed. Work to resolve the delay is currently underway. We will be posting updates as they come in.

  2. identified Jul 20, 2023, 01:32 AM UTC

    Performance is stabilizing and we are monitoring progress. We will update as processing returns to normal.

  3. monitoring Jul 20, 2023, 01:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 20, 2023, 10:22 AM UTC

    The timeline events data is fully caught up. All systems are fully operational.