Sense Energy incident

Data lag on device-event and alerts and duplicated entries

Minor Resolved View vendor source →

Sense Energy experienced a minor incident on August 14, 2023 affecting Sense Realtime API, lasting 5h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2023, 03:31 PM UTC
Resolved
Aug 14, 2023, 08:45 PM UTC
Duration
5h 14m
Detected by Pingoru
Aug 14, 2023, 03:31 PM UTC

Affected components

Sense Realtime API

Update timeline

  1. identified Aug 14, 2023, 03:31 PM UTC

    Team identified the issue with data processing and users might experience multiple device events and alerts

  2. identified Aug 14, 2023, 05:53 PM UTC

    We are continuing to work on fix for this issue.

  3. monitoring Aug 14, 2023, 07:52 PM UTC

    A fix has been implemented and the team is monitoring the results.

  4. resolved Aug 14, 2023, 08:45 PM UTC

    This incident has been resolved. All systems are fully operational.