Sense Energy incident

Issue with monitor connections due to production deployment

Critical Resolved View vendor source →

Sense Energy experienced a critical incident on October 31, 2023 affecting Sense Realtime API and Sense Monitor API, lasting 4h 49m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2023, 05:33 PM UTC
Resolved
Oct 31, 2023, 10:23 PM UTC
Duration
4h 49m
Detected by Pingoru
Oct 31, 2023, 05:33 PM UTC

Affected components

Sense Realtime APISense Monitor API

Update timeline

  1. investigating Oct 31, 2023, 05:33 PM UTC

    There is an issue with our monitorbridge connections and we are currently investigating.

  2. identified Oct 31, 2023, 07:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 31, 2023, 07:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 31, 2023, 10:23 PM UTC

    This incident has been resolved.