Sense Energy experienced a minor incident on February 20, 2024 affecting Sense Client API and Sense Realtime API, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Sense Client APISense Realtime API
Update timeline
- investigating Feb 20, 2024, 03:52 PM UTC
We’re currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. Users may be experiencing slow loading bubbles and lagging power meter data. We will be posting updates as they come in.
- identified Feb 21, 2024, 04:09 PM UTC
The root cause of the incident was identified and the team is actively working on resolution steps.
- monitoring Feb 22, 2024, 07:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 23, 2024, 04:06 PM UTC
This incident has been resolved.