Sense Energy incident

Older clients will not be able to connect due to expiring encryption certificate

Notice Resolved View vendor source →

Sense Energy experienced a notice incident on January 12, 2019 affecting Login and Sense Client API, lasting 11d 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2019, 12:27 PM UTC
Resolved
Jan 23, 2019, 01:58 PM UTC
Duration
11d 1h
Detected by Pingoru
Jan 12, 2019, 12:27 PM UTC

Affected components

LoginSense Client API

Update timeline

  1. identified Jan 12, 2019, 12:27 PM UTC

    The encryption certificate that we use for our client APIs is expiring tonight (1/12) and we will be updating it to a new one. Users with versions of the iOS or Android app older than 24.1 will be unable to use the new certificate and will get immediate network error messages once we switch over. The fix for this issue is to upgrade to the latest version of the Sense app. We apologize for any inconvenience.

  2. resolved Jan 23, 2019, 01:58 PM UTC

    This incident has been resolved.