Sense Energy incident

Increased latency on Client API

Major Resolved View vendor source →

Sense Energy experienced a major incident on January 25, 2019 affecting Login and Sense Client API and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2019, 05:58 PM UTC
Resolved
Jan 25, 2019, 07:17 PM UTC
Duration
1h 19m
Detected by Pingoru
Jan 25, 2019, 05:58 PM UTC

Affected components

LoginSense Client APISense Monitor API

Update timeline

  1. identified Jan 25, 2019, 06:18 PM UTC

    We are temporarily experiencing significantly increased latency on Client API requests due to a deployment issue. It should be resolved shortly.

  2. monitoring Jan 25, 2019, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 25, 2019, 07:17 PM UTC

    This incident has been resolved.