Sense Energy incident

Increased Latency on Client API

Major Resolved View vendor source →

Sense Energy experienced a major incident on April 26, 2022 affecting Sense Client API and Sense Realtime API, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2022, 08:39 PM UTC
Resolved
Apr 26, 2022, 10:37 PM UTC
Duration
1h 58m
Detected by Pingoru
Apr 26, 2022, 08:39 PM UTC

Affected components

Sense Client APISense Realtime API

Update timeline

  1. investigating Apr 26, 2022, 08:39 PM UTC

    Our engineering team is aware of an issue that may be impacting your Sense experience and an investigation is in progress.

  2. identified Apr 26, 2022, 09:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 26, 2022, 09:09 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 26, 2022, 09:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 26, 2022, 10:37 PM UTC

    This incident has been resolved.