sendwithus experienced a major incident on August 30, 2018 affecting Web Interface, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Web Interface
Update timeline
- investigating Aug 30, 2018, 06:26 PM UTC
We are currently investigating reports of errors on when using the Sendwithus Web Interface. The API is unaffected.
- identified Aug 30, 2018, 06:39 PM UTC
We've identified an issue with our platform provider and our engineers are working on a solution.
- monitoring Aug 30, 2018, 06:45 PM UTC
We've deployed a solution and are monitoring. The Sendwithus Web Interface should be working for everyone now.
- resolved Aug 30, 2018, 06:51 PM UTC
This incident has been resolved.