sendwithus incident

Sendwithus Outage

Critical Resolved View vendor source →

sendwithus experienced a critical incident on October 17, 2018 affecting Web Interface and API and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2018, 06:36 PM UTC
Resolved
Oct 17, 2018, 08:11 PM UTC
Duration
1h 35m
Detected by Pingoru
Oct 17, 2018, 06:36 PM UTC

Affected components

Web InterfaceAPIEmail Delivery

Update timeline

  1. investigating Oct 17, 2018, 06:36 PM UTC

    We are investigating elevated errors on Sendwithus. The Sendwithus web portal is currently unavailable.

  2. investigating Oct 17, 2018, 06:37 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 17, 2018, 06:50 PM UTC

    We've identified the issue and we're working on bringing Sendwithus back to full capacity.

  4. monitoring Oct 17, 2018, 06:55 PM UTC

    The root issue has been resolved and we're monitoring the results and assessing impact.

  5. resolved Oct 17, 2018, 08:11 PM UTC

    The issue stemmed from an issue with an upstream service provider that we were able to quickly recover from. Any successful API requests during the outage were resent.