sendwithus incident

Increased Latency on the Send API

Notice Resolved View vendor source →

sendwithus experienced a notice incident on November 8, 2018 affecting API, lasting 8h 51m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2018, 11:04 PM UTC
Resolved
Nov 09, 2018, 07:55 AM UTC
Duration
8h 51m
Detected by Pingoru
Nov 08, 2018, 11:04 PM UTC

Affected components

API

Update timeline

  1. identified Nov 08, 2018, 11:04 PM UTC

    Some customers may be experiencing intermittent connection timeouts. We have identified an issue with an upstream provider and are working towards a solution.

  2. monitoring Nov 09, 2018, 06:50 AM UTC

    The root issue has been resolved and a solution has been put in place, we're monitoring the results.

  3. resolved Nov 09, 2018, 07:55 AM UTC

    This incident has been resolved.