sendwithus experienced a minor incident on October 15, 2020 affecting API, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Oct 15, 2020, 06:57 PM UTC
Our systems are reporting higher than normal errors on the Sendwithus API. Our team is investigating.
- monitoring Oct 15, 2020, 07:36 PM UTC
The issue has been identified as a problem with an upstream service provider. The system quickly recovered and we are monitoring. API error rates have returned to normal.
- resolved Oct 15, 2020, 08:19 PM UTC
This incident has been resolved.