sendwithus experienced a notice incident on October 25, 2021 affecting API, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Oct 25, 2021, 08:59 AM UTC
We have received reports of the Sendwithus API returning a high volume of timeouts. Our engineering team is currently investigating.
- identified Oct 25, 2021, 09:18 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 25, 2021, 09:50 AM UTC
Our engineering team have deployed a change which required DNS updates. Some DNS values may be cached. If you are still experiencing 503 response codes, we recommend flushing your DNS cache to receive the updated values.
- monitoring Oct 25, 2021, 10:53 AM UTC
Thank you for your patience. The API has successfully been restored and our team is continually monitoring the situation.
- resolved Oct 25, 2021, 11:33 AM UTC
This incident has been resolved.