sendwithus experienced a minor incident on November 2, 2021 affecting Web Interface and API, lasting 10h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Web InterfaceAPI
Update timeline
- investigating Nov 02, 2021, 04:49 AM UTC
Sendwithus engineers have been notified of reliability issues on the email API and are investigating.
- identified Nov 02, 2021, 07:51 AM UTC
The issue has been localized to an upstream service provider and we are working to resolve it.
- identified Nov 02, 2021, 12:29 PM UTC
We are continuing to work on a fix for this issue. Users may not be able to access the templates page.
- monitoring Nov 02, 2021, 02:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 02, 2021, 03:39 PM UTC
This incident has been resolved. Our engineering team is currently working on recovering backlogged messages.