sendwithus experienced a minor incident on December 7, 2021 affecting Web Interface and API and 1 more component, lasting 12h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 04:51 PM UTC
We've a identified an issue with an upstream service provider and are assessing the impact to Sendwithus.
- identified Dec 07, 2021, 05:10 PM UTC
Users may see issues loading the Sendwithus dashboard and delays in analytics. Emails are continuing to send.
- identified Dec 07, 2021, 10:18 PM UTC
Our upstream service provider is still working on mitigating the issues that are affecting Sendwithus. We will continue to monitor and post updates here.
- monitoring Dec 08, 2021, 04:57 AM UTC
Our upstream service provider is still experiencing issues, but our metrics shows Sendwithus is operating normally. We will continue to monitor and post relevant updates here.
- resolved Dec 08, 2021, 05:42 AM UTC
This incident has been resolved.