sendwithus incident

Intermittient timeouts on the Sendwithus API

Minor Resolved View vendor source →

sendwithus experienced a minor incident on January 13, 2022 affecting API, lasting 20h 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2022, 11:38 PM UTC
Resolved
Jan 14, 2022, 08:04 PM UTC
Duration
20h 26m
Detected by Pingoru
Jan 13, 2022, 11:38 PM UTC

Affected components

API

Update timeline

  1. identified Jan 13, 2022, 11:38 PM UTC

    We've identified an issue with an upstream service provider which is causing an increase in API timeouts. We're working with them to resolve the issue.

  2. monitoring Jan 14, 2022, 06:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2022, 08:04 PM UTC

    This incident has been resolved.