sendwithus experienced a minor incident on March 9, 2022 affecting API, lasting 9h 21m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- identified Mar 09, 2022, 03:13 PM UTC
We have identified an issue that is causing intermittent errors on the Sendwithus API. We are working to resolve the issue. API calls are safe to retry.
- identified Mar 09, 2022, 04:30 PM UTC
API errors have been reduced and dashboard access has been restored. We are continuing to work on a solution.
- monitoring Mar 09, 2022, 09:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 10, 2022, 12:34 AM UTC
Thank you for your continued patience. As a result of our fix 5xx errors have been reduced dramatically and the Sendwithus API is handling requests normally again.