sendwithus incident

API and Application issues

Critical Resolved View vendor source →

sendwithus experienced a critical incident on April 21, 2022 affecting Web Interface and API and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2022, 06:48 PM UTC
Resolved
Apr 21, 2022, 07:27 PM UTC
Duration
38m
Detected by Pingoru
Apr 21, 2022, 06:48 PM UTC

Affected components

Web InterfaceAPIEmail Delivery

Update timeline

  1. investigating Apr 21, 2022, 06:48 PM UTC

    Some customers may be seeing Sendwithus API and application errors. We are investigating the issue and will have an update soon.

  2. identified Apr 21, 2022, 06:54 PM UTC

    The issue has been identified and we are implementing a fix.

  3. monitoring Apr 21, 2022, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 21, 2022, 07:05 PM UTC

    Sendwithus performance has returned to normal. We are continuing to monitor the results.

  5. resolved Apr 21, 2022, 07:27 PM UTC

    This incident has been resolved.