sendwithus incident

Some emails failing to render and send correctly

Major Resolved View vendor source →

sendwithus experienced a major incident on November 7, 2022 affecting Email Delivery, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2022, 08:33 PM UTC
Resolved
Nov 07, 2022, 09:40 PM UTC
Duration
1h 6m
Detected by Pingoru
Nov 07, 2022, 08:33 PM UTC

Affected components

Email Delivery

Update timeline

  1. identified Nov 07, 2022, 08:33 PM UTC

    Some customers emails are failing to send correctly due to a rendering change. We've identified the problem and are working on a fix. We will resend any failures once the solution is live.

  2. monitoring Nov 07, 2022, 08:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 07, 2022, 09:40 PM UTC

    The underlying problem has been resolved and all failed emails have been resent.