sendwithus incident

API availibility issues

Major Resolved View vendor source →

sendwithus experienced a major incident on May 4, 2023 affecting Web Interface and API, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2023, 09:45 PM UTC
Resolved
May 04, 2023, 11:17 PM UTC
Duration
1h 32m
Detected by Pingoru
May 04, 2023, 09:45 PM UTC

Affected components

Web InterfaceAPI

Update timeline

  1. investigating May 04, 2023, 09:45 PM UTC

    Some customers are running into issues connecting to the Sendwithus API and dashboard. Our engineers are currently looking into the issue.

  2. identified May 04, 2023, 10:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 04, 2023, 10:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 04, 2023, 11:17 PM UTC

    This incident has been resolved.