sendwithus experienced a major incident on September 7, 2023 affecting Web Interface and API, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Web InterfaceAPI
Update timeline
- investigating Sep 07, 2023, 07:39 PM UTC
Some customers are experiencing intermittent connectivity issues with Sendwithus. The team is investigating.
- identified Sep 07, 2023, 07:43 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 07, 2023, 07:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 07, 2023, 07:59 PM UTC
This incident has been resolved.