sendwithus experienced a minor incident on May 6, 2019 affecting Web Interface, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Web Interface
Update timeline
- investigating May 06, 2019, 05:27 PM UTC
We are currently experiencing issues with logs and log search. The Sendwithus engineering team is investigating.
- monitoring May 06, 2019, 05:40 PM UTC
We have released a fix for this issue and currently monitoring the results. The dashboard should be coming back online for all users.
- resolved May 06, 2019, 06:06 PM UTC
The incident has been resolved and the dashboard — specifically log and customer search — is working again for all users. Emails sent during this period were sent, but there may have been some minor data loss. Please reach out to our support team if you have any questions.