Semperis experienced a major incident on December 11, 2023 affecting EU, lasting 7h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 11, 2023, 06:02 PM UTC
We have identified that the backups are failing for some customers in the EU region. Our team is working to identify the cause of the issue and restore the service as soon as possible. We apologize for any inconvenience this may have caused.
- identified Dec 11, 2023, 07:01 PM UTC
We have identified the issue with our application. Our team is actively working on a fix for the issue and will provide updates as we have more information.
- identified Dec 11, 2023, 08:17 PM UTC
Our team is diligently working on resolving the root cause of the backup failure issue in the EU region. Further updates will follow as progress continues. Thank you for your understanding.
- monitoring Dec 11, 2023, 08:56 PM UTC
While our team works on the fix, we have rollbacked the application to the previous version to mitigate the issue. The backup service has now been restored. We appreciate your patience during this critical phase and will continue to provide updates.
- monitoring Dec 11, 2023, 09:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 12, 2023, 01:19 AM UTC
This incident has been resolved.