Semperis experienced a minor incident on July 9, 2024 affecting NA and EU and 1 more component, lasting 5h 52m. The incident has been resolved; the full update timeline is below.
Affected components
NAEUAU
Update timeline
- investigating Jul 09, 2024, 06:22 PM UTC
We have noticed delays in starting the scheduled backups for some customers. Our team is working to identify the root cause of the issue. We apologize for any inconvenience this may have caused.
- investigating Jul 09, 2024, 08:12 PM UTC
We are continuing to investigate this issue.
- investigating Jul 09, 2024, 08:59 PM UTC
We are continuing to investigate this issue.
- identified Jul 09, 2024, 09:16 PM UTC
The issue has been identified and we are working to mitigate it.
- monitoring Jul 09, 2024, 10:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2024, 12:14 AM UTC
This incident has been resolved.