Semble Outage History

Semble is up right now

Semble had 14 outages in the last 2 years totaling 25h 36m of downtime — averaging 0.6 incidents per month.

There were 14 Semble outages since August 28, 2025 totaling 25h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.semble.io

Major June 13, 2026

Delayed data processing affecting the Data tab in Semble

Detected by Pingoru
Jun 13, 2026, 08:02 AM UTC
Resolved
Jun 13, 2026, 09:55 AM UTC
Duration
1h 53m
Affected: Semble
Timeline · 2 updates
  1. identified Jun 13, 2026, 08:02 AM UTC

    We are currently experiencing a delay in data processing that affects the Data tab in Semble only. This impacts reporting capabilities within that tab. All other Semble functionality is operating normally. As a result, customers may see stale or incomplete data across reports in the Semble Data tab. Our engineering team has identified the underlying cause and is actively working to restore normal processing. Historical data is not at risk. Once processing resumes, affected data will be backfilled automatically. This issue is currently limited to UK customers. Other regions are operating normally. We will provide a further update by approximately 10:00 BST.

  2. resolved Jun 13, 2026, 09:55 AM UTC

    We have implemented a fix and all tabs within the Data section are now accessible again. You should now be able to view your data as normal. Thank you for your patience while we resolved this issue.

Read the full incident report →

Minor May 27, 2026

No emails being sent from Semble

Detected by Pingoru
May 27, 2026, 05:54 AM UTC
Resolved
May 27, 2026, 10:04 AM UTC
Duration
4h 9m
Affected: Semble
Timeline · 5 updates
  1. investigating May 27, 2026, 05:54 AM UTC

    No emails are being sent from Semble. The technical team are currently investigating the issue.

  2. identified May 27, 2026, 06:58 AM UTC

    The issue has been identified, we are working with our email provider to restore service. We assure you that no emails will be lost, only delayed. Thank you for bearing with us.

  3. monitoring May 27, 2026, 07:16 AM UTC

    A fix has been implemented and we are currently monitoring the results.

  4. monitoring May 27, 2026, 07:22 AM UTC

    All emails that were queued during the downtime will automatically be re-sent, so there is nothing you need to do on your side.

  5. resolved May 27, 2026, 10:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 5, 2026

Degraded API Performance

Detected by Pingoru
May 05, 2026, 08:41 PM UTC
Resolved
May 05, 2026, 09:55 PM UTC
Duration
1h 14m
Affected: Public API
Timeline · 4 updates
  1. investigating May 05, 2026, 08:41 PM UTC

    We’re currently investigating an issue where some users may experience degraded performance when using the API. Our team is actively working to identify the cause and restore normal service as quickly as possible. Thank you for your patience.

  2. identified May 05, 2026, 09:08 PM UTC

    The issue has been identified and a fix is being implementend.

  3. monitoring May 05, 2026, 09:35 PM UTC

    We have identified the cause and API performance has improved. We’re continuing to monitor closely.

  4. resolved May 05, 2026, 09:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 23, 2026

Intermittent Data Loading Issues

Detected by Pingoru
Apr 23, 2026, 04:32 PM UTC
Resolved
Apr 23, 2026, 04:59 PM UTC
Duration
27m
Affected: Semble
Timeline · 2 updates
  1. investigating Apr 23, 2026, 04:32 PM UTC

    We’re currently investigating an issue where some users may experience slow or intermittent loading of the Data tab. Our team is actively working to identify the cause and restore normal performance as quickly as possible. Thank you for your patience.

  2. resolved Apr 23, 2026, 04:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 7, 2026

Heidi Service Issue Affecting Integration

Detected by Pingoru
Apr 07, 2026, 09:30 AM UTC
Resolved
Apr 07, 2026, 10:22 AM UTC
Duration
52m
Affected: Semble
Timeline · 2 updates
  1. investigating Apr 07, 2026, 09:30 AM UTC

    Heidi is currently experiencing issues, and their team is actively working to resolve them. We understand this may be disruptive and appreciate your patience and understanding while this is being addressed. For the latest updates, you can stay informed via Heidi’s status page: https://status.heidihealth.com/

  2. resolved Apr 07, 2026, 10:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 30, 2026

Stripe Dashboard Disruption (Payments Unaffected)

Detected by Pingoru
Mar 30, 2026, 09:09 AM UTC
Resolved
Mar 30, 2026, 10:22 AM UTC
Duration
1h 12m
Affected: Semble
Timeline · 2 updates
  1. investigating Mar 30, 2026, 09:09 AM UTC

    As of 07:55 UTC, Stripe is currently experiencing issues with the Dashboard and Express Dashboard across all platforms, and mobile interfaces. Please note that taking payments is not affected and is working as normal. We will provide an update as soon as more information becomes available.

  2. resolved Mar 30, 2026, 10:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 24, 2026

Disruptions on Video Consultations patients links and Heidi integration.

Detected by Pingoru
Mar 24, 2026, 01:31 PM UTC
Resolved
Mar 24, 2026, 03:48 PM UTC
Duration
2h 17m
Affected: Semble
Timeline · 2 updates
  1. investigating Mar 24, 2026, 01:31 PM UTC

    We are aware of an issue causing disruptions on video consultations links preventing patients and third parties to load the page. We are investigating the issue with the highest priority. Thank you for your patience.

  2. resolved Mar 24, 2026, 03:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 19, 2026

Elevated errors on Klarna payments

Detected by Pingoru
Mar 19, 2026, 01:50 PM UTC
Resolved
Mar 19, 2026, 02:30 PM UTC
Duration
40m
Affected: Semble
Timeline · 2 updates
  1. identified Mar 19, 2026, 01:50 PM UTC

    We are aware of an issue affecting Klarna payments through SemblePay and Stripe. Payments are likely affected due to degraded performance reported by Klarna. We will continue to monitor the issue and an update will be provided as soon as more information becomes available. Thank you for your patience.

  2. resolved Mar 19, 2026, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 27, 2026

Reduced Performance experienced

Detected by Pingoru
Feb 27, 2026, 10:17 AM UTC
Resolved
Feb 27, 2026, 02:36 PM UTC
Duration
4h 18m
Affected: Semble
Timeline · 4 updates
  1. investigating Feb 27, 2026, 10:17 AM UTC

    We are currently experiencing an issue with general performance, particularly slowness navigating from one page to another. Our engineers are investigating the situation. Thank you for bearing with us.

  2. investigating Feb 27, 2026, 11:08 AM UTC

    We are continuing to investigate the issue that causes slowness in certain parts of your Semble account. Thank you for your continued patience.

  3. monitoring Feb 27, 2026, 11:49 AM UTC

    We are monitoring the situation.

  4. resolved Feb 27, 2026, 02:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 5, 2026

Heidi Integration

Detected by Pingoru
Feb 05, 2026, 12:18 PM UTC
Resolved
Feb 05, 2026, 02:38 PM UTC
Duration
2h 20m
Affected: Semble
Timeline · 3 updates
  1. investigating Feb 05, 2026, 12:18 PM UTC

    We are aware of an issue affecting the use of Heidi within our platform. Heidi support team and our engineers are currently investigating the issue. Thank you for your patience.

  2. monitoring Feb 05, 2026, 12:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 05, 2026, 02:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026

Issues with printing and sharing documents.

Detected by Pingoru
Jan 14, 2026, 09:34 AM UTC
Resolved
Jan 14, 2026, 11:04 AM UTC
Duration
1h 30m
Affected: Semble
Timeline · 5 updates
  1. investigating Jan 14, 2026, 09:34 AM UTC

    We are aware of an issue affecting practices that would prevent users to print, share or email PDF documents such as letters, invoices, documents, prescriptions and lab forms. Our engineers are working on a fix. Thank you for your patience

  2. identified Jan 14, 2026, 10:10 AM UTC

    We are currently experiencing an issue that prevents some users to print, share or email documents . The issue has been identified and a fix is being deployed. Thank you for your continued patience.

  3. monitoring Jan 14, 2026, 10:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 14, 2026, 10:57 AM UTC

    We are continuing to monitor.

  5. resolved Jan 14, 2026, 11:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 8, 2026

Partial Temporary Interruption – OWB × Semble Integration

Detected by Pingoru
Jan 08, 2026, 12:55 PM UTC
Resolved
Jan 08, 2026, 03:23 PM UTC
Duration
2h 27m
Affected: Semble
Timeline · 4 updates
  1. investigating Jan 08, 2026, 12:55 PM UTC

    We are currently aware of a partial temporary interruption affecting the OWB–Semble integration. Our engineering teams are actively investigating the issue in collaboration with the One Welbeck team and are working to restore full service as quickly as possible. Thank you for your patience and understanding.

  2. identified Jan 08, 2026, 01:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 08, 2026, 02:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 08, 2026, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 12, 2025

Some users are unable to access certain tabs.

Detected by Pingoru
Dec 12, 2025, 01:00 PM UTC
Resolved
Dec 12, 2025, 02:27 PM UTC
Duration
1h 27m
Affected: Semble
Timeline · 3 updates
  1. identified Dec 12, 2025, 01:00 PM UTC

    We’re aware that some users may currently experience difficulties accessing certain tabs within Semble, including Tasks and Prescriptions. Our team is actively investigating the issue, and a fix is being worked on. We sincerely apologise for the disruption.

  2. monitoring Dec 12, 2025, 01:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 12, 2025, 02:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 4, 2025

Address look up unavailable.

Detected by Pingoru
Nov 04, 2025, 03:53 PM UTC
Resolved
Nov 04, 2025, 04:37 PM UTC
Duration
44m
Affected: Semble
Timeline · 3 updates
  1. investigating Nov 04, 2025, 03:53 PM UTC

    We are aware of an issue causing errors when searching postal addresses in the Address look up field. Our engineers are currently investigating the issue. Thank you for your patience.

  2. identified Nov 04, 2025, 04:20 PM UTC

    We’ve identified an outage with our third‑party address lookup provider. Searches may return “no results” for valid addresses. We’re monitoring their recovery. Thank you for your patience.

  3. resolved Nov 04, 2025, 04:37 PM UTC

    This incident has been resolved.

Read the full incident report →