Semble incident

Issues with viewing hospital booking forms and contacts downloading certain documents

Minor Resolved View vendor source →

Semble experienced a minor incident on October 5, 2023 affecting Semble, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2023, 12:09 PM UTC
Resolved
Oct 05, 2023, 02:21 PM UTC
Duration
2h 12m
Detected by Pingoru
Oct 05, 2023, 12:09 PM UTC

Affected components

Semble

Update timeline

  1. investigating Oct 05, 2023, 12:09 PM UTC

    We are currently experiencing an issue with viewing hospital booking forms in Semble, however, they can still be downloaded & used. We are also experiencing issues with sharing prescriptions & letters with contacts, they will still be able to view the documents but will not be able to download them. This does not affect sharing these documents with patients. Thank you for bearing with us.

  2. identified Oct 05, 2023, 12:38 PM UTC

    The issues have been identified and fixes are being implemented. Thank you for bearing with us.

  3. identified Oct 05, 2023, 01:16 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 05, 2023, 01:55 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Oct 05, 2023, 02:13 PM UTC

    A fix has been implemented and we are monitoring the results. Thank you for bearing with us.

  6. resolved Oct 05, 2023, 02:21 PM UTC

    This incident has been resolved. Thank you for your patience.