Semble incident

Slowness across some parts of the system

Notice Resolved View vendor source →

Semble experienced a notice incident on November 24, 2023 affecting Semble and Patient Portal and 1 more component, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2023, 10:38 AM UTC
Resolved
Nov 24, 2023, 01:42 PM UTC
Duration
3h 3m
Detected by Pingoru
Nov 24, 2023, 10:38 AM UTC

Affected components

SemblePatient PortalOnline BookingQuestionnaires

Update timeline

  1. investigating Nov 24, 2023, 10:38 AM UTC

    We are currently experiencing intermittent issues with slowness in certain parts of the system. Thank you for bearing with us.

  2. investigating Nov 24, 2023, 11:08 AM UTC

    We are continuing to investigate the issue. Thank you for bearing with us.

  3. investigating Nov 24, 2023, 11:40 AM UTC

    We are continuing to investigate the issue and will provide an update as soon as possible.

  4. monitoring Nov 24, 2023, 11:54 AM UTC

    Speed issues have subsided, the system should be running normally now. We will continue to monitor. Thank you for bearing with us.

  5. monitoring Nov 24, 2023, 12:28 PM UTC

    The system should be running normally now. We will continue to monitor - thank you for bearing with us.

  6. monitoring Nov 24, 2023, 01:05 PM UTC

    The system should be running normally now. We will continue to monitor - thank you for bearing with us.

  7. resolved Nov 24, 2023, 01:42 PM UTC

    The system should be running normally now - this has now been resolved. Thank you for your patience.