Semble experienced a notice incident on December 20, 2023 affecting Semble, lasting 4h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 20, 2023, 10:38 AM UTC
We are currently experiencing an issue with clicking the patient name in the sidebar when on a video consultation. As a workaround, please click on '+ Note' on the sidebar or navigate to the “Patient” tab from the top navigation and select the patient name from here.
- identified Dec 20, 2023, 11:12 AM UTC
The issue has been identified and a fix is being implemented. Possible workarounds: - Please click on '+ Note' on the sidebar - Navigate to the “Patient” tab from the top navigation and select the patient name from here - Right click/command to open a new tab. Thank you for bearing with us.
- identified Dec 20, 2023, 11:47 AM UTC
The issue has been identified and we are hoping to deploy a fix shortly. Possible workarounds: - Please click on '+ Note' on the sidebar - Navigate to the “Patient” tab from the top navigation and select the patient name from here - Right click/command to open a new tab. Thank you for bearing with us.
- identified Dec 20, 2023, 12:21 PM UTC
The issue has been identified and the tech team are working on deploying a fix. Possible workarounds: - Please click on '+ Note' on the sidebar - Navigate to the “Patient” tab from the top navigation and select the patient name from here - Right click/command to open a new tab. Thank you for continued patience, apologies for any inconvenience caused.
- identified Dec 20, 2023, 12:53 PM UTC
The fix has been identified and the tech team are hoping to deploy this shortly. Possible workarounds: - Please click on '+ Note' on the sidebar - Navigate to the “Patient” tab from the top navigation and select the patient name from here - Right click/command to open a new tab. Thank you for continued patience, apologies for any inconvenience caused.
- identified Dec 20, 2023, 02:04 PM UTC
The fix has been identified and the tech team are working on deploying this. Possible workarounds: - Please click on '+ Note' on the sidebar - Navigate to the “Patient” tab from the top navigation and select the patient name from here - Right click/command to open a new tab. Your continued patience is most appreciated.
- monitoring Dec 20, 2023, 02:56 PM UTC
A fix has been implemented by the team and we are monitoring the results.
- resolved Dec 20, 2023, 03:09 PM UTC
This incident has been resolved. Many thanks for your continued patience whilst we fixed this.