Semble incident
Issue with appointment reminders being sent for cancelled appointments.
Semble experienced a minor incident on March 26, 2024 affecting Semble, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2024, 12:52 PM UTC
We are currently experiencing an issue with appointment reminders being sent even after appointments have been cancelled. Thank you for bearing with us.
- identified Mar 26, 2024, 01:21 PM UTC
The issue has been identified and a fix is being implemented. While we are working on resolving this matter, kindly tick the box "Send patient confirmation?" when cancelling an appointment through the calendar to avoid reminders being sent. Thank you for bearing with us.
- identified Mar 26, 2024, 01:51 PM UTC
The issue has been identified and a fix is being implemented. While we are working on resolving this matter, kindly tick the box "Send patient confirmation?" when cancelling an appointment through the calendar to avoid reminders being sent. Thank you for bearing with us.
- monitoring Mar 26, 2024, 01:59 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 26, 2024, 02:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 26, 2024, 02:25 PM UTC
This incident has been resolved.