Semble incident

Some users unable to access patient's files

Minor Resolved View vendor source →

Semble experienced a minor incident on August 9, 2024 affecting Semble, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2024, 11:16 AM UTC
Resolved
Aug 09, 2024, 11:56 AM UTC
Duration
39m
Detected by Pingoru
Aug 09, 2024, 11:16 AM UTC

Affected components

Semble

Update timeline

  1. investigating Aug 09, 2024, 11:16 AM UTC

    We are aware that some users are experiencing difficulties viewing patient files. While our team is investigating the issue, please try performing a hard refresh (Ctrl + F5 or Command + Shift + R) and then try accessing the files again. Thank you for your patience whilst we look into this.

  2. resolved Aug 09, 2024, 11:56 AM UTC

    This incident has been resolved.