Semble incident

Disruptions for CloudRx Prescriptions from 4th January 8:00am to 6th January 9:00am

Notice Resolved View vendor source →

Semble experienced a notice incident on January 2, 2025 affecting Semble, lasting 3d 18h. The incident has been resolved; the full update timeline is below.

Started
Jan 02, 2025, 03:10 PM UTC
Resolved
Jan 06, 2025, 09:11 AM UTC
Duration
3d 18h
Detected by Pingoru
Jan 02, 2025, 03:10 PM UTC

Affected components

Semble

Update timeline

  1. identified Jan 02, 2025, 03:10 PM UTC

    In order to ensure the highest quality of service, CloudRX will be carrying out an upgrade to their infrastructure this weekend. If you have integrated with CloudRx, you will still able to create your prescriptions within your Semble account as normal. However during the period of Saturday 4th January 8:00am to Monday 6th January at 9:00am, please do not send any prescription to CloudRx as they won't be in a position to receive them successfully. If you have any question, our customer support team will be happy to assist at [email protected].

  2. identified Jan 02, 2025, 03:11 PM UTC

    In order to ensure the highest quality of service, CloudRX will be carrying out an upgrade to their infrastructure this weekend. If you have integrated with CloudRx, you will still able to create your prescriptions within your Semble account as normal. However during the period of Saturday 4th January 8:00am to Monday 6th January at 9:00am, please do not send any prescription to CloudRx as they won't be in a position to receive them successfully. If you have any question, our customer support team will be happy to assist at [email protected].

  3. identified Jan 03, 2025, 10:24 AM UTC

    In order to ensure the highest quality of service, CloudRX will be carrying out an upgrade to their infrastructure this weekend. If you have integrated with CloudRx, you will still able to create your prescriptions within your Semble account as normal. However during the period of Saturday 4th January 8:00am to Monday 6th January at 9:00am, please do not send any prescription to CloudRx as they won't be in a position to receive them successfully. If you have any question, our customer support team will be happy to assist at [email protected].

  4. resolved Jan 06, 2025, 09:11 AM UTC

    You are now able to submit your prescriptions to CloudRx as normal. Thank you for your patience.