Semble incident

Issues with Signatures Not Appearing on Printed Prescriptions

Minor Resolved View vendor source →

Semble experienced a minor incident on February 1, 2024 affecting Semble, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2024, 10:06 AM UTC
Resolved
Feb 01, 2024, 11:23 AM UTC
Duration
1h 17m
Detected by Pingoru
Feb 01, 2024, 10:06 AM UTC

Affected components

Semble

Update timeline

  1. investigating Feb 01, 2024, 10:06 AM UTC

    We are currently experiencing an issue with signatures not appearing on printed prescriptions. This does not affect prescriptions that are shared or emailed to your patients. Thank you for bearing with us.

  2. identified Feb 01, 2024, 10:15 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 01, 2024, 10:45 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Feb 01, 2024, 11:16 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Feb 01, 2024, 11:23 AM UTC

    This incident has been resolved. Signatures should now appear on printed prescriptions as normal. Thank you for bearing with us.