Semble incident

Issues with cancelled appointments still appearing in the calendar.

Minor Resolved View vendor source →

Semble experienced a minor incident on March 1, 2024 affecting Semble, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2024, 05:17 PM UTC
Resolved
Mar 01, 2024, 06:50 PM UTC
Duration
1h 33m
Detected by Pingoru
Mar 01, 2024, 05:17 PM UTC

Affected components

Semble

Update timeline

  1. investigating Mar 01, 2024, 05:17 PM UTC

    We are currently experiencing an issue with cancelled appointments still appearing in the calendar. This only occurs when patients cancel their appointment through the cancellation link. However, when receiving the cancellation email you will be able to manually remove the booking from your calendar. Thank you for bearing with us.

  2. identified Mar 01, 2024, 05:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 01, 2024, 05:55 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Mar 01, 2024, 06:24 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Mar 01, 2024, 06:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 01, 2024, 06:50 PM UTC

    This incident has been resolved. Thank you for bearing with us.