Semble Outage History
Semble is up right nowPingoru has recorded 49 incidents for Semble: 16 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 1 of 720 (0%) |
| May 2026 | 3 | 12 of 744 (2%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 567 (0%) |
Incidents, newest first
Notice August 24, 2026 Disruptions on Lab requests and results. 2h 29m
Started Aug 24, 2026, 12:06 PM UTC· resolved Aug 24, 2026, 02:36 PM UTC
- identified Aug 24, 2026, 12:06 PM UTC
We are aware of an issue causing some users to experience difficulties to order lab requests and/or display forms. The issue has been identified and we are working on a fix to be implemented at the earliest. In the meantime, please perform a hard refresh of your Semble account, logging out then logging in a new browser tab. Thank you for your continued patience.
- resolved Aug 24, 2026, 02:36 PM UTC
This incident has been resolved.
Major June 13, 2026 Delayed data processing affecting the Data tab in Semble 1h 53m Semble
Started Jun 13, 2026, 08:02 AM UTC· resolved Jun 13, 2026, 09:55 AM UTC
- identified Jun 13, 2026, 08:02 AM UTC
We are currently experiencing a delay in data processing that affects the Data tab in Semble only. This impacts reporting capabilities within that tab. All other Semble functionality is operating normally. As a result, customers may see stale or incomplete data across reports in the Semble Data tab. Our engineering team has identified the underlying cause and is actively working to restore normal processing. Historical data is not at risk. Once processing resumes, affected data will be backfilled automatically. This issue is currently limited to UK customers. Other regions are operating normally. We will provide a further update by approximately 10:00 BST.
- resolved Jun 13, 2026, 09:55 AM UTC
We have implemented a fix and all tabs within the Data section are now accessible again. You should now be able to view your data as normal. Thank you for your patience while we resolved this issue.
Minor May 27, 2026 No emails being sent from Semble 4h 9m Semble
Started May 27, 2026, 05:54 AM UTC· resolved May 27, 2026, 10:04 AM UTC
- investigating May 27, 2026, 05:54 AM UTC
No emails are being sent from Semble. The technical team are currently investigating the issue.
- identified May 27, 2026, 06:58 AM UTC
The issue has been identified, we are working with our email provider to restore service. We assure you that no emails will be lost, only delayed. Thank you for bearing with us.
- monitoring May 27, 2026, 07:16 AM UTC
A fix has been implemented and we are currently monitoring the results.
- monitoring May 27, 2026, 07:22 AM UTC
All emails that were queued during the downtime will automatically be re-sent, so there is nothing you need to do on your side.
- resolved May 27, 2026, 10:04 AM UTC
This incident has been resolved.
Critical May 5, 2026 Degraded API Performance 1h 14m Public API
Started May 05, 2026, 08:41 PM UTC· resolved May 05, 2026, 09:55 PM UTC
- investigating May 05, 2026, 08:41 PM UTC
We’re currently investigating an issue where some users may experience degraded performance when using the API. Our team is actively working to identify the cause and restore normal service as quickly as possible. Thank you for your patience.
- identified May 05, 2026, 09:08 PM UTC
The issue has been identified and a fix is being implementend.
- monitoring May 05, 2026, 09:35 PM UTC
We have identified the cause and API performance has improved. We’re continuing to monitor closely.
- resolved May 05, 2026, 09:55 PM UTC
This incident has been resolved.
Minor April 23, 2026 Intermittent Data Loading Issues 27m Semble
Started Apr 23, 2026, 04:32 PM UTC· resolved Apr 23, 2026, 04:59 PM UTC
- investigating Apr 23, 2026, 04:32 PM UTC
We’re currently investigating an issue where some users may experience slow or intermittent loading of the Data tab. Our team is actively working to identify the cause and restore normal performance as quickly as possible. Thank you for your patience.
- resolved Apr 23, 2026, 04:59 PM UTC
This incident has been resolved.
Notice April 7, 2026 Heidi Service Issue Affecting Integration 52m Semble
Started Apr 07, 2026, 09:30 AM UTC· resolved Apr 07, 2026, 10:22 AM UTC
- investigating Apr 07, 2026, 09:30 AM UTC
Heidi is currently experiencing issues, and their team is actively working to resolve them. We understand this may be disruptive and appreciate your patience and understanding while this is being addressed. For the latest updates, you can stay informed via Heidi’s status page: https://status.heidihealth.com/
- resolved Apr 07, 2026, 10:22 AM UTC
This incident has been resolved.
Notice March 30, 2026 Stripe Dashboard Disruption (Payments Unaffected) 1h 12m Semble
Started Mar 30, 2026, 09:09 AM UTC· resolved Mar 30, 2026, 10:22 AM UTC
- investigating Mar 30, 2026, 09:09 AM UTC
As of 07:55 UTC, Stripe is currently experiencing issues with the Dashboard and Express Dashboard across all platforms, and mobile interfaces. Please note that taking payments is not affected and is working as normal. We will provide an update as soon as more information becomes available.
- resolved Mar 30, 2026, 10:22 AM UTC
This incident has been resolved.
Notice March 24, 2026 Disruptions on Video Consultations patients links and Heidi integration. 2h 17m Semble
Started Mar 24, 2026, 01:31 PM UTC· resolved Mar 24, 2026, 03:48 PM UTC
- investigating Mar 24, 2026, 01:31 PM UTC
We are aware of an issue causing disruptions on video consultations links preventing patients and third parties to load the page. We are investigating the issue with the highest priority. Thank you for your patience.
- resolved Mar 24, 2026, 03:48 PM UTC
This incident has been resolved.
Notice March 19, 2026 Elevated errors on Klarna payments 40m Semble
Started Mar 19, 2026, 01:50 PM UTC· resolved Mar 19, 2026, 02:30 PM UTC
- identified Mar 19, 2026, 01:50 PM UTC
We are aware of an issue affecting Klarna payments through SemblePay and Stripe. Payments are likely affected due to degraded performance reported by Klarna. We will continue to monitor the issue and an update will be provided as soon as more information becomes available. Thank you for your patience.
- resolved Mar 19, 2026, 02:30 PM UTC
This incident has been resolved.
Major February 27, 2026 Reduced Performance experienced 4h 18m Semble
Started Feb 27, 2026, 10:17 AM UTC· resolved Feb 27, 2026, 02:36 PM UTC
- investigating Feb 27, 2026, 10:17 AM UTC
We are currently experiencing an issue with general performance, particularly slowness navigating from one page to another. Our engineers are investigating the situation. Thank you for bearing with us.
- investigating Feb 27, 2026, 11:08 AM UTC
We are continuing to investigate the issue that causes slowness in certain parts of your Semble account. Thank you for your continued patience.
- monitoring Feb 27, 2026, 11:49 AM UTC
We are monitoring the situation.
- resolved Feb 27, 2026, 02:36 PM UTC
This incident has been resolved.
Notice February 5, 2026 Heidi Integration 2h 20m Semble
Started Feb 05, 2026, 12:18 PM UTC· resolved Feb 05, 2026, 02:38 PM UTC
- investigating Feb 05, 2026, 12:18 PM UTC
We are aware of an issue affecting the use of Heidi within our platform. Heidi support team and our engineers are currently investigating the issue. Thank you for your patience.
- monitoring Feb 05, 2026, 12:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2026, 02:38 PM UTC
This incident has been resolved.
Minor January 14, 2026 Issues with printing and sharing documents. 1h 30m Semble
Started Jan 14, 2026, 09:34 AM UTC· resolved Jan 14, 2026, 11:04 AM UTC
- investigating Jan 14, 2026, 09:34 AM UTC
We are aware of an issue affecting practices that would prevent users to print, share or email PDF documents such as letters, invoices, documents, prescriptions and lab forms. Our engineers are working on a fix. Thank you for your patience
- identified Jan 14, 2026, 10:10 AM UTC
We are currently experiencing an issue that prevents some users to print, share or email documents . The issue has been identified and a fix is being deployed. Thank you for your continued patience.
- monitoring Jan 14, 2026, 10:22 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 14, 2026, 10:57 AM UTC
We are continuing to monitor.
- resolved Jan 14, 2026, 11:04 AM UTC
This incident has been resolved.
Minor January 8, 2026 Partial Temporary Interruption – OWB × Semble Integration 2h 27m Semble
Started Jan 08, 2026, 12:55 PM UTC· resolved Jan 08, 2026, 03:23 PM UTC
- investigating Jan 08, 2026, 12:55 PM UTC
We are currently aware of a partial temporary interruption affecting the OWB–Semble integration. Our engineering teams are actively investigating the issue in collaboration with the One Welbeck team and are working to restore full service as quickly as possible. Thank you for your patience and understanding.
- identified Jan 08, 2026, 01:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 08, 2026, 02:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 08, 2026, 03:23 PM UTC
This incident has been resolved.
Minor December 12, 2025 Some users are unable to access certain tabs. 1h 27m Semble
Started Dec 12, 2025, 01:00 PM UTC· resolved Dec 12, 2025, 02:27 PM UTC
- identified Dec 12, 2025, 01:00 PM UTC
We’re aware that some users may currently experience difficulties accessing certain tabs within Semble, including Tasks and Prescriptions. Our team is actively investigating the issue, and a fix is being worked on. We sincerely apologise for the disruption.
- monitoring Dec 12, 2025, 01:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2025, 02:27 PM UTC
This incident has been resolved.
Notice November 4, 2025 Address look up unavailable. 44m Semble
Started Nov 04, 2025, 03:53 PM UTC· resolved Nov 04, 2025, 04:37 PM UTC
- investigating Nov 04, 2025, 03:53 PM UTC
We are aware of an issue causing errors when searching postal addresses in the Address look up field. Our engineers are currently investigating the issue. Thank you for your patience.
- identified Nov 04, 2025, 04:20 PM UTC
We’ve identified an outage with our third‑party address lookup provider. Searches may return “no results” for valid addresses. We’re monitoring their recovery. Thank you for your patience.
- resolved Nov 04, 2025, 04:37 PM UTC
This incident has been resolved.
Minor May 20, 2025 Slowness across some parts of the system 2h 47m Semble
Started May 20, 2025, 11:52 AM UTC· resolved May 20, 2025, 02:39 PM UTC
- investigating May 20, 2025, 11:52 AM UTC
We are currently experiencing intermittent issues with slowness in certain parts of the system. Thank you for your patience.
- investigating May 20, 2025, 12:21 PM UTC
We are continuing to investigate the issue that causes slowness in certain parts of your Semble account. Thank you for your continued patience.
- monitoring May 20, 2025, 01:15 PM UTC
A fix has been implemented and we are monitoring the results. Thank you for your continued patience.
- resolved May 20, 2025, 02:39 PM UTC
This incident has been resolved.
Minor May 14, 2025 Data Tab Unavailable 4h 21m Semble
Started May 14, 2025, 06:57 AM UTC· resolved May 14, 2025, 11:19 AM UTC
- investigating May 14, 2025, 06:57 AM UTC
We’re currently experiencing an issue where the Data tab is not currently accessible. Our team is investigating and working to resolve this as quickly as possible. Thank you for your patience and understanding.
- investigating May 14, 2025, 07:36 AM UTC
We’re currently still experiencing an issue where the Data tab is not currently accessible. Our team is investigating and working to resolve this as quickly as possible. Thank you for your patience and understanding.
- investigating May 14, 2025, 08:44 AM UTC
We are continuing to investigate this issue.
- investigating May 14, 2025, 09:36 AM UTC
We are continuing to investigate this issue.
- identified May 14, 2025, 09:49 AM UTC
The issue has been identified and a fix is being implemented.
- resolved May 14, 2025, 11:19 AM UTC
This incident has been resolved.
Minor April 17, 2025 Letter Fields Not Saving 3h 25m Semble
Started Apr 17, 2025, 11:37 AM UTC· resolved Apr 17, 2025, 03:02 PM UTC
- investigating Apr 17, 2025, 11:37 AM UTC
When creating a letter, the following fields may not be saved correctly after clicking “Save”: Recipient Copied in Recipient Location Letter Subject If you experience this issue and are unable to save your letter, please re-add the affected fields before saving the letter again. This should allow the letter to save as expected. Our team is actively investigating the issue and working on a fix. We’ll post updates here as soon as we have more information. We’re sorry for the inconvenience and thank you for your patience!
- identified Apr 17, 2025, 11:37 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 17, 2025, 12:12 PM UTC
We have found a fix and we are monitoring the results.
- monitoring Apr 17, 2025, 01:33 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 17, 2025, 02:36 PM UTC
A fix has been implemented and will be released shortly. Thank you for your patience while we resolve this.
- resolved Apr 17, 2025, 03:02 PM UTC
The issue affecting letter fields not being saved has now been fixed. We recommend performing a hard refresh of your browser. How to do a hard refresh: Windows: Press Ctrl + Shift + R Mac: Press Cmd + Shift + R This will ensure you're loading the most up-to-date version of the system. Thank you for your patience!
Notice April 9, 2025 Clynxx Prescriptions 5h 31m Semble
Started Apr 09, 2025, 08:32 AM UTC· resolved Apr 09, 2025, 02:04 PM UTC
- investigating Apr 09, 2025, 08:32 AM UTC
We are currently experiencing an issue with Clynxx prescriptions that could cause some prescriptions to not being submitted successfully to Clynxx. We are in liaison with their team and will provide updates on this as soon as possible. Thank you for your patience and understanding.
- identified Apr 09, 2025, 08:57 AM UTC
We are still experiencing an issue with Clynxx prescriptions that could cause some prescriptions to not be sent successfully to Clynxx. We are in liaison with their support team and will provide updates as soon as possible. Thank you for your patience and understanding during this time.
- identified Apr 09, 2025, 10:53 AM UTC
We are currently experiencing an issue with Clynxx prescriptions that could cause some prescriptions to not being submitted successfully to Clynxx. We are in liaison with their team and will provide updates on this as soon as possible. Thank you for your patience and understanding
- resolved Apr 09, 2025, 02:04 PM UTC
The issue with prescriptions via ClynXx has now been resolved. You should be able to submit your prescriptions as normal.
Notice February 26, 2025 Difficulties to save Consultations notes 2h 5m Semble
Started Feb 26, 2025, 06:16 PM UTC· resolved Feb 26, 2025, 08:22 PM UTC
- investigating Feb 26, 2025, 06:16 PM UTC
We are aware that some users might experience difficulties or errors when saving consultations notes. The issue has been identified and a fix is being implemented. Thank you for your patience.
- investigating Feb 26, 2025, 06:53 PM UTC
We are currently experiencing an issue for some users who might experience difficulties or error when saving consultations notes. The issue has been identified. Thank you for your continued patience.
- identified Feb 26, 2025, 07:17 PM UTC
We are continuing to work on a fix that should be deployed shortly. Thank you for your continued patience.
- resolved Feb 26, 2025, 08:22 PM UTC
The fix has been deployed and this incident is now closed.
Notice January 2, 2025 Disruptions for CloudRx Prescriptions from 4th January 8:00am to 6th January 9:00am 3d 18h Semble
Started Jan 02, 2025, 03:10 PM UTC· resolved Jan 06, 2025, 09:11 AM UTC
- identified Jan 02, 2025, 03:10 PM UTC
In order to ensure the highest quality of service, CloudRX will be carrying out an upgrade to their infrastructure this weekend. If you have integrated with CloudRx, you will still able to create your prescriptions within your Semble account as normal. However during the period of Saturday 4th January 8:00am to Monday 6th January at 9:00am, please do not send any prescription to CloudRx as they won't be in a position to receive them successfully. If you have any question, our customer support team will be happy to assist at [email protected].
- identified Jan 02, 2025, 03:11 PM UTC
In order to ensure the highest quality of service, CloudRX will be carrying out an upgrade to their infrastructure this weekend. If you have integrated with CloudRx, you will still able to create your prescriptions within your Semble account as normal. However during the period of Saturday 4th January 8:00am to Monday 6th January at 9:00am, please do not send any prescription to CloudRx as they won't be in a position to receive them successfully. If you have any question, our customer support team will be happy to assist at [email protected].
- identified Jan 03, 2025, 10:24 AM UTC
In order to ensure the highest quality of service, CloudRX will be carrying out an upgrade to their infrastructure this weekend. If you have integrated with CloudRx, you will still able to create your prescriptions within your Semble account as normal. However during the period of Saturday 4th January 8:00am to Monday 6th January at 9:00am, please do not send any prescription to CloudRx as they won't be in a position to receive them successfully. If you have any question, our customer support team will be happy to assist at [email protected].
- resolved Jan 06, 2025, 09:11 AM UTC
You are now able to submit your prescriptions to CloudRx as normal. Thank you for your patience.
Minor November 29, 2024 Issue with attendance statuses on Appointments Report –
Started Nov 29, 2024, 12:00 AM UTC· resolved Nov 29, 2024, 12:00 AM UTC
- resolved Feb 05, 2025, 02:23 PM UTC
From 29 November 2024 to 27 January 2025, only the final attendance status has been recorded. In the Appointments Report, the Arrived, Consultation Start, and Departed Time columns may be impacted. As of 27 Jan, this issue is now resolved. If you need any assistance, please contact [email protected]
Notice November 7, 2024 Appointment Page not loading 37m Semble
Started Nov 07, 2024, 04:50 PM UTC· resolved Nov 07, 2024, 05:27 PM UTC
- investigating Nov 07, 2024, 04:50 PM UTC
We are aware of an issue causing the appointment page to not load at the moment. Our developers are currently investigating this issue. Thank you for your patience.
- identified Nov 07, 2024, 05:19 PM UTC
The issue causing the appointment page to not load successfully has been identified and a fix is being implemented. Thank you for your continued patience.
- resolved Nov 07, 2024, 05:27 PM UTC
The fix has been deployed and this incident is now closed.