Semantria incident

Intermittent Log-in failures from Excel

Minor Resolved View vendor source →

Semantria experienced a minor incident on March 29, 2016, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2016, 05:55 PM UTC
Resolved
Mar 29, 2016, 09:08 PM UTC
Duration
3h 13m
Detected by Pingoru
Mar 29, 2016, 05:55 PM UTC

Update timeline

  1. identified Mar 29, 2016, 05:55 PM UTC

    Occasionally the Excel client is failing to login due to timing out retrieving usage statistics. Team is working on a fix to handle more gracefully.

  2. resolved Mar 29, 2016, 09:08 PM UTC

    All Excel login failures related to statistics time-outs should be resolved.