Semantria incident

Incoming document processing down in US cloud

Notice Resolved View vendor source →

Semantria experienced a notice incident on August 11, 2016, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2016, 03:03 AM UTC
Resolved
Aug 11, 2016, 03:12 AM UTC
Duration
8m
Detected by Pingoru
Aug 11, 2016, 03:03 AM UTC

Update timeline

  1. identified Aug 11, 2016, 03:03 AM UTC

    Issue with in-memory DB causing all processing to be halted temporarily.

  2. monitoring Aug 11, 2016, 03:06 AM UTC

    Some processing re-started and documents going through.

  3. resolved Aug 11, 2016, 03:12 AM UTC

    Document processing back to normal.