Semantria incident

Authentication failures

Minor Resolved View vendor source →

Semantria experienced a minor incident on January 24, 2017, lasting 12h 52m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2017, 01:50 PM UTC
Resolved
Jan 25, 2017, 02:43 AM UTC
Duration
12h 52m
Detected by Pingoru
Jan 24, 2017, 01:50 PM UTC

Update timeline

  1. investigating Jan 24, 2017, 01:50 PM UTC

    Our operations team is investigating authentication failures (401) being returned by the service.

  2. monitoring Jan 24, 2017, 03:53 PM UTC

    Initial issues with service authentication were addressed, and settings on persistent storage were adjusted to address subsequent issues noted in content and results queuing. We will be continuing to monitor the system, please report any issues in content submission or results retrieval.

  3. resolved Jan 25, 2017, 02:43 AM UTC

    System operation back to normal, no additional issues have been observed.