Semantria incident

North American English and AU processing down

Notice Resolved View vendor source →

Semantria experienced a notice incident on March 13, 2024 affecting Spotlight processing and US Analytics Processing and 1 more component, lasting 11h 1m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2024, 12:08 AM UTC
Resolved
Mar 13, 2024, 11:09 AM UTC
Duration
11h 1m
Detected by Pingoru
Mar 13, 2024, 12:08 AM UTC

Affected components

Spotlight processingUS Analytics ProcessingAU FrontendAU Analytics processing

Update timeline

  1. investigating Mar 13, 2024, 12:08 AM UTC

    All documents sent into North American English or Australian English processing are being held.

  2. identified Mar 13, 2024, 01:53 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 13, 2024, 03:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 13, 2024, 10:47 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 13, 2024, 11:09 AM UTC

    Incident has been resolved. Please contact support if you notice further slowness in processing.