Semantria incident

Some customers unable to retrieve processed documents for certain languages

Notice Resolved View vendor source →

Semantria experienced a notice incident on February 9, 2018, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2018, 03:23 PM UTC
Resolved
Feb 09, 2018, 06:36 PM UTC
Duration
3h 12m
Detected by Pingoru
Feb 09, 2018, 03:23 PM UTC

Update timeline

  1. investigating Feb 09, 2018, 03:23 PM UTC

    Contact support if you are unable to retrieve processed messages.

  2. monitoring Feb 09, 2018, 05:59 PM UTC

    Source of issue pinpointed and steps taken. Working through backlog of submitted content. No documents were lost.

  3. resolved Feb 09, 2018, 06:36 PM UTC

    No further reports.