Seismic Software incident

Tenants in West3 region slow to load and library inaccessible

Major Resolved View vendor source →

Seismic Software experienced a major incident on August 27, 2025 affecting U.S. West3, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2025, 01:28 PM UTC
Resolved
Aug 27, 2025, 02:35 PM UTC
Duration
1h 6m
Detected by Pingoru
Aug 27, 2025, 01:28 PM UTC

Affected components

U.S. West3

Update timeline

  1. investigating Aug 27, 2025, 01:28 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 27, 2025, 02:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 27, 2025, 02:01 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 27, 2025, 02:35 PM UTC

    This incident has been resolved.