Seismic Software incident

Seismic is experiencing intermittent issues due to AWS service disruptions

Minor Resolved View vendor source →

Seismic Software experienced a minor incident on October 20, 2025 affecting Digital Sales Room and Bulk Email and 1 more component, lasting 7h 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:28 PM UTC
Resolved
Oct 21, 2025, 12:04 AM UTC
Duration
7h 35m
Detected by Pingoru
Oct 20, 2025, 04:28 PM UTC

Affected components

Digital Sales RoomBulk EmailFTP ServiceLearning WebLiveInsightsLiveSend

Update timeline

  1. investigating Oct 20, 2025, 04:28 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 20, 2025, 04:35 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 20, 2025, 04:43 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Oct 20, 2025, 05:12 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Oct 20, 2025, 09:24 PM UTC

    We are seeing recovery from the Amazon AWS outages reported today. We are continuing to monitor all Seismic services running on the Amazon AWS cloud.

  6. resolved Oct 21, 2025, 12:04 AM UTC

    Amazon AWS has provided a final update on today incident. https://health.aws.amazon.com/health/status