Seismic Software incident

Some US customers unable to send LiveSend Emails or create new LiveSend links.

Minor Resolved View vendor source →

Seismic Software experienced a minor incident on January 8, 2026 affecting LiveSend, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2026, 01:34 PM UTC
Resolved
Jan 08, 2026, 03:34 PM UTC
Duration
1h 59m
Detected by Pingoru
Jan 08, 2026, 01:34 PM UTC

Affected components

LiveSend

Update timeline

  1. investigating Jan 08, 2026, 01:34 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 08, 2026, 01:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 08, 2026, 03:34 PM UTC

    This incident has been resolved.