Seesaw incident

Clever/ClassLink Syncs: Manual Roster Syncs Fail When Adding New Students

Seesaw experienced a major incident on September 21, 2021 affecting Seesaw, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started: Sep 21, 2021, 10:45 PM UTC
Resolved: Sep 22, 2021, 12:10 AM UTC
Duration: 1h 24m
Detected by Pingoru: Sep 21, 2021, 10:45 PM UTC

Affected components

Seesaw

Update timeline

investigating Sep 21, 2021, 11:27 PM UTC

We’re investigating an issue where manual Clever/ClassLink roster syncs are failing (displaying “unexpected error” in the sync dashboard) when the sync involves adding new students due to a recent update. We are investigating the issue and will patch a fix as soon as we can.
resolved Sep 22, 2021, 12:10 AM UTC

The issue impacting manual Clever/ClassLink syncs should now be resolved and manual syncs should now complete successfully.