Seesaw experienced a minor incident on August 15, 2023 affecting Seesaw, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2023, 04:13 PM UTC
Currently we are unable to send family invites via SMS text message to new families without existing Seesaw accounts. As a workaround, teachers can invite families using email, QR code printouts, or invite link. We also recommend re-sending an invite via one of the other methods if you recently tried to invite families via SMS.
- monitoring Aug 15, 2023, 04:40 PM UTC
A fix for sending family invites via SMS text message has been implemented. Family invites should now send correctly via SMS. We are monitoring to ensure the fix.
- resolved Aug 15, 2023, 04:58 PM UTC
Family invites should now send correctly via SMS. If you previously sent an invite via SMS that was not delivered, you can re-send the invite now (via SMS or any method) or remove and re-invite so that the family invite properly sends.