Seesaw incident

[Investigation] Site slowdowns and connections issues

Minor Resolved View vendor source →

Seesaw experienced a minor incident on September 18, 2023 affecting Seesaw, lasting 8h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2023, 07:35 PM UTC
Resolved
Sep 19, 2023, 04:18 AM UTC
Duration
8h 42m
Detected by Pingoru
Sep 18, 2023, 07:35 PM UTC

Affected components

Seesaw

Update timeline

  1. investigating Sep 18, 2023, 07:35 PM UTC

    We are investigating site degradation (slowness and connection issues) that have been impacting some users on the site since ~11am Pacific time. This is potentially tied to a degradation in network performance in our regional data center in US-WEST2 that AWS is actively investigating and fixing forward.

  2. monitoring Sep 18, 2023, 11:33 PM UTC

    AWS has reported that their actively working on resolving networking latencies and errors. They anticipate this to be fully resolved in the next 60-90 minutes. We will continue to monitor as well.

  3. resolved Sep 19, 2023, 04:18 AM UTC

    AWS has stated the majority of its networking latencies and errors have been resolved. Our error monitoring also corroborates their updates. We are resolving this issue but will continue to monitor as well.