Seesaw experienced a minor incident on October 30, 2023 affecting Seesaw, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2023, 02:20 PM UTC
We are currently experiencing delays in outbound email and SMS notifications for users, since 1:30pm UTC / 930am Eastern / 630am Pacific. Our team is currently investigating the root cause. More updates will be posted shortly.
- identified Oct 30, 2023, 03:45 PM UTC
We have identified the root cause of the issue. New notifications are no longer delayed, and we are actively working on clearing out the backup in the older notifications
- monitoring Oct 30, 2023, 05:16 PM UTC
A fix is in place and all the notifications from earlier today should have been delivered at this time. We are continuing to monitor the stability of our fix and reliability.
- monitoring Oct 30, 2023, 05:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 30, 2023, 05:30 PM UTC
All historical backup of notifications have been cleared and delivered. We consider this incident to be resolved, and continue to monitor the reliability of our services.