Seesaw incident

SMS Notifications : Issue in sending some notifications

Minor Resolved View vendor source →

Seesaw experienced a minor incident on December 11, 2023 affecting Seesaw, lasting 2d 5h. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2023, 03:30 PM UTC
Resolved
Dec 13, 2023, 09:08 PM UTC
Duration
2d 5h
Detected by Pingoru
Dec 11, 2023, 03:30 PM UTC

Affected components

Seesaw

Update timeline

  1. investigating Dec 12, 2023, 02:28 AM UTC

    We are currently aware of an issue communicating with our SMS Gateway provider, resulting in potentially missed SMS notifications for new posts. The team is investigating the root cause, and expecting a fix by Dec 12, 2023 (noon, pacific time)

  2. monitoring Dec 13, 2023, 12:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 13, 2023, 09:08 PM UTC

    We have confirmed that issue is now resolved and reliabilities are back up to 100% since 2:45pm Pacific, 2023-12-12